Access and use of the (“Website”) of the General Administration of Abu Dhabi Customs (“the Administration”) is subject to the laws applicable in the United Arab Emirates and the local laws of the Emirate of Abu Dhabi; in addition to the following terms and conditions:
1. When you visit the Website that means you unconditionally accept the terms and conditions of use contained herein, whether you are a registered or unregistered user.
2. The Administration has the right to amend the terms and conditions. Such amendments shall be effective upon their publication unless otherwise stated.
3. When you continue using the Website of the Administration after the publication of such amendments, that shall be deemed as your acceptance of such amendments.
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Privacy and Data Protection
- The Administration respects your privacy and is obliged to protect your personal data.
- This privacy policy informs you of how we carefully maintain your personal data when you visit the Website (regardless of where you visit it from) and informs you of your privacy rights and how the law provides protection to you.
- We may collect, use, store and transfer different types of personal data about if you disclose it to us, including your identity, contact information, financial information, technical information, usage data, profile information, marketing and communications data.
- We use different methods to collect data from and about you through direct interactions, when you provide us with your identity, contact information, financial information, by filling in forms, contacting us by post/email, telephone or otherwise, through automated technologies or as you interact with our Website, where technical data about your devices, browsing actions and patterns is automatically collected using cookies, server logs and other similar technologies.
- We may collect, use and share aggregated data such as statistical or demographic data, for whatever purpose. Such data is not legally treated as personal data as it will not directly or indirectly reveal your identity.
- We only use your personal data to the extent permitted by law, most commonly in the following cases:
1) When we need to execute a contract that we are about to enter into with you or have already entered into.
2) Where it is necessary for our legitimate interests (or those of a third party) and does not override your interests and fundamental rights.
3) To form a view on what we think you may want or need, or what may be of interest to you.
4) We retain your personal data for as long as reasonably necessary to realize the objectives for which it was collected, or for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
5) When complying with a legal or judicial obligation.
- The Administration may process, store and use your personal data, as appropriate, without your knowledge or consent, in accordance with the aforesaid rules, where authorized or required by the laws of the United Arab Emirates.
- You may receive communications or messages from us if you have requested information and agreed to that. You can ask us to stop sending messages at any time.
- We have taken appropriate security measures to prevent the accidental loss, use, access, alteration or disclosure of your personal data to third parties. Access to the said information is limited to employees, agents, contractors and other third parties in connection with their duties and is processed according to our instructions with due diligence to persevere its privacy and confidentiality.
- The appropriate retention period for personal data is proportionate to the nature and sensitivity of the personal data and the potential risk of harm from unauthorized use or disclosure. It may be retained for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in connection with our relationship, or for other grounds in line with the original objective.
- The Website may contain links, plug-ins and applications to third party websites. Clicking on these links may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements.
- When you leave our Website, we encourage you to read the privacy policy of each website you visit.
- This Website is not intended for (children) and we do not knowingly collect data on children.
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Information Security:
The Administration recognizes the importance and value of information resources as a central factor in providing its services to all users from institutions and partners. It also understands that the nature of its work and provided services inevitably require the complete preservation of the integrity and confidentiality of its information resources on a permanent basis, in order to achieve its strategy and objectives.
We are committed to ensuring the provision of the highest levels of security to preserve information resources by adopting a holistic security approach to combat any potential threats. Such procedures include the use of advanced encryption technologies, firewalls, and security monitoring systems to ensure the sustainability of service provision and maintain data protection from any cyber-attacks or unauthorized access. These procedures are based on confronting the risks threatening information security in order to ensure the sustainability of the provision and delivery of services that are immune to cyber security threats. We regularly review the security policies and procedures to ensure their effectiveness with changing requirements and re-emerging cyber security threats. If any security breach is discovered that may affect user data, affected users will be notified immediately and the necessary measures will be taken to minimize any adverse effects, in accordance with local and international legislations, with no liability accruing to the Administration.
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Conduct and Use:
The user undertakes and agrees to access the Website for lawful purposes only, and shall be fully accountable in accordance with the laws, regulations and rules related to its use and compliance with them. Once you visit the (Website), you must refrain from the following:
1. Using the Website to impersonate the identity any other person or parties, or for the purpose of committing any criminal act by law or encouraging others to engage in any act that may be considered an offense or involve civil liability.
2. Introducing or publishing any illegal content that includes discrimination, defamation, abuse, slander, obscenity, pornography, or other prohibited materials.
3. Uploading any software that contains viruses, Trojan horses, or any computer codes, files or programs that may change, damage or hinder the operation of the Website, or using any device or program belonging to any person to manipulate the Website.
4. Uploading any materials that you are not entitled to upload under applicable laws or contractual relationships.
5. Changing, damaging or removing any material posted on the Website or transferring data in any way without consent.
6. Disrupting the normal lines of communication.
7. Claiming to be associated with, or representing any company, association or entity with which you are not authorized to have any relationship.
8. Publishing any advertisement or promotional material, or broadcasting it on the Website or unwanted promotion.
9. Publishing any material that conflicts with or contradicts the intellectual property rights of the Administration and others.
10. Collecting or storing any personal data related to others.
11. Misusing the Website to access or gain an unauthorized access to any other systems or links.
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Registration and Login:
Some parts of the Website may be available only to registered members and/or may allow the user to request support or services electronically by entering personal data. Accordingly, the user agrees that any information provided to us through those parts is complete and correct information, and that he will not register, or attempt to register, or access, or attempt to access the Website using the name of another person, and that he will not use an inappropriate user name, at the absolute discretion of the Administration.
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Termination of Use of the Website
1. The Administration has the right, at its sole discretion, to terminate or suspend your access to or use of its Website, without notice and for any reason, including cases of breaching these terms and conditions or due to any action that the Administration deems to be in violation of the laws or harmful to others.
2. In the event of termination, you will no longer be able to access the Website, and the Administration will use any means available or necessary to enforce the termination and prevention.
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Links to other websites
Some links on the Website lead to other websites that are not operated by the Administration, so it is not liable for those websites, and shall not review or monitor their contents. Provision of such links is for the convenience of its users.
When you click on any link to any of those external websites and access them, the terms and conditions of the owner/sponsor of that external website shall apply to you. By clicking on external links, you may be exposed to risks related to the protection of personal data, such as loss of privacy or exposure to viruses.
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Website Contents
Unless otherwise stated, the user may download some materials from the Website and use them exclusively for personal or research purposes. You may not, in any way, republish, broadcast, distribute, or provide such materials to third parties, or to provide them as a service to any other website, or as an electronic newsletter of any another user or party, or in the form of paper or electronic copies, or exploit them for commercial purposes, without obtaining the express prior consent of the Administration. No ownership rights or interest in any of these materials are transferred to the user as a result of downloading, saving, using or disposing of them. No content on the Website shall be considered a type of advice or counseling.
The Administration reserves the right to monitor any materials provided by the user. Although the Administration cannot monitor everything that is circulated on the Website, it reserves the right (without being obligated to do so) to delete, remove or modify any circulated materials that violate such terms and conditions. The contents of this Website are subject to the protection provided by the UAE and foreign copyright laws and international conventions. The user shall be bound by the copyright notices appearing on this Website.
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Indemnification
You hereby agree that you shall be bound to indemnify against any claims, damages or losses caused by you, or the loss of any contents that entail obligations or costs, including legal fees, expenses or payments of any kind that the Administration may incur or bear or be liable for that may arise as a result of your use of the Website (on a full indemnity basis), whether or not claimed by other parties, including any breach of the terms of access and use.
You also agree to fully cooperate in defending against any claims if they are untrue. Conversely, the Administration reserves the right to defend itself exclusively, with the right to refer to you with respect to any particular matter that requires compensation. You may not settle any matter with a third party without the prior written consent of the Administration.
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Disclaimers
The user understands and agrees that he bears responsibility for his use and access to the Website and his review of the materials it contains. Neither the Administration nor any of its employees guarantee that the Website or the materials it contains will not stop working or be debugged or error-free, nor do they guarantee any results that the user may obtain from the Website, nor do they bear responsibility for damages resulting from cyber-attacks or hacking that may occur as a result of illegal actions by third parties. The contents of the Website and its services are provided as they are without any kind of guarantees, whether express or implied, including without limitation, a guarantee of ownership rights or commercial value for any purpose or any use, or a guarantee of the availability of the latest version.
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Limitations of Liability
1. The Administration or any of its employees shall not bear responsibility for direct or indirect damages resulting from the use of the Website or the inability to use it, including without limitation, loss of income, projected profit, loss of commercial reputation and goodwill, loss of work, loss of data, computer downtime or malfunction or any other damages.
2. The contents of this Website, including but not limited to text, graphics, images, files, links and audio files, are all owned by the Administration and are protected by intellectual property rights. The Administration reserves all rights and other ownership of the information contained in this Website. Any unauthorized use, reproduction or printing of the information, materials and proprietary rights contained in this Website is strictly prohibited.
3. Electronic copies of documents published on this Website are for specific purposes. The final version of any document is the original printed and signed version held by the Administration, if it has been signed by an authorized person.
4. In the event of any discrepancy among the documents, the version held by the Administration is the approved version and is preferred over the other versions.
5. The information contained on this Website may be published in both Arabic and English. In the event of any discrepancies among versions containing the same information, the final version of the version held by the Administration shall prevail.